Card payments and refunds

The Payments page is where you see exactly what Stripe has paid into your account — separate from the invoices you raise. Check what actually landed in your bank once Stripe’s fee is taken off, and handle a refund or a dispute if one comes in.

Finding a payment

Summary cards show the total received, total Stripe fees and transaction count for the month. Search by client name and filter by date range or status (succeeded, refunded, partially refunded, disputed) to find a specific one. Each row lists the date, client, linked invoice, amount, Stripe fee, net amount you received, method and status.

Payment details

Open a payment to see its full breakdown — gross amount, Stripe fee, net amount, and, once a refund has been issued, how much and how many times.

Issuing a refund

On a succeeded (or already partially refunded) payment, choose Issue refund, enter the amount — full or partial — and a reason, then confirm. The payment then shows the amount refunded. Every payment also has a View invoice action that opens the linked invoice.

Disputes

If a client’s bank disputes a card payment, its status changes to Disputed and the linked invoice shows a banner with the reason and evidence deadline, plus a timeline tracking it through to being won or lost. While a dispute is open, sending, paying or cancelling that invoice is locked until it’s resolved.

Note

To accept card payments at all, you first connect a Stripe account in Settings → Payments — see Connecting Stripe.